MEMBERSHIP TERMS AND CONDITIONS

 

1. Training Contraindications
 

EMS training is highly intensive and should not be performed or undertaken in the case of the following medical conditions;

●      Acute diseases, bacterial infections and inflammatory processes

●      Recently performed operations

●      Arteriosclerosis, arterial circulatory disorders

●      Stents and bypasses active for less than 6 months

●      Untreated hypertension

●      Diabetes mellitus

●      Pregnancy

●      Electrical implants, cardiac pacemakers

●      Heart rhythm disorder

●      Bleeding disorder, bleeding tendency (haemophilia)

●      Neuronal disease, epilepsy, neurological disorders

●      Abdominal wall and inguinal hernia

●      Acute influence of alcohol, drugs or intoxicants

1.1

We may request you to obtain medical clearance prior to starting your training with 20v. 

1.2

You must notify us of any changes to your health status before training as it may affect your training. 

1.3

We reserve the right to cancel your session in the event we believe it may impact your health or safety. 

1.4

You must be a minimum of 18 years of age to participate in EMS training, unless otherwise approved by 20v. 

 

I do NOT have any of the conditions listed as a contraindication above and agree to these terms as outlined in clause 1 above.

  
  
2. SESSIONS, PACKAGES & MEMBERSHIP

2.1

 As a Client of 20v you are entitled to a training session with a certified 20v EMS trainer for the duration of time and number of sessions as per your selected package or membership.

2.2

Training sessions can be booked in person at our studio, over the phone or on our website. All bookings are subject to approval, we reserve the right to reject or change your booking by providing you reasonable notice.

2.3

All pre-paid sessions must be used within the specified period from the date of purchase. All unused sessions will be forfeited on expiry date.

2.4

Every possible effort will be made to deliver classes and services on time as advertised.

2.5

The schedule is subject to change or cancellation without notice. We will credit classes that are late, changed or cancelled by us.

2.6

We reserve the right to refuse entry at any time and cancel memberships.

2.7

All Memberships and packages are not transferrable, they are personal.

2.8

Personal Trainers are staff of 20v. Only 20v staff can operate within 20v facilities. No client is allowed to bring a third-party trainer into our facilities at any time

3. CANCELLATION POLICY

SESSION CANCELLATION:

3.1

You are entitled to reschedule your session no later than 24 hours before the start time.

3.2

 Cancellations within 24 hours will incur a 50% cancellation fee.

3.3

No shows incur a 100% cancellation fee.

3.4

You must cancel through the studio or through Client Service Team.

MEMBERSHIP CANCELLATION:

3.5

 A cancellation request should be provided to your Studio as follows:

(a)

During Cooling Off Period:

(i)

Your membership is subject to a seven (3) days cooling off period.

(ii)

The cooling off period applies to new memberships only and does not apply to membership transfers or renewals.

(iii)

The cooling off period starts from the date the agreement is entered into (the date the agreement is signed) and ends at close of seven (3) days later.

(iv)

Your membership can be cancelled during the cooling off period by contacting your Home Studio via the Studio contactdetails as listed on the website.

(v)

All monies paid will be refunded with the exception of any sessions completed which shall be payable.

(b)

Permanent Sickness or Physical Incapacity:

(i)

20v requires a medical certificate stating that you cannot utilise any fitness services or facilities because of your permanent illness or physical incapacity.

(c)

 Cancellation for any other reason (within Minimum Term):

(i)

You may terminate your membership agreement before the expiry of the Minimum Term (or payment amount) if all instalments and fees due up to the date of termination are paid and the relevant cancellation fee is paid in full at time of cancellation request.

(ii)

The cancellation fee, if more than 6 months remaining on the Minimum Term of the Agreement, is $590 and, if there is less than 6 months remaining on the Minimum Term of the Agreement, is $390 or the amount of the future membership fees payable – whichever is the lesser.

(iii)

 20v requires you to contact your Home Studio via the Studio contact details as listed on the website advising of your cancellation request.

(d)

 Cancellations after completion of Minimum Term:

(i)

20v requires you to contact your Home Studio via the Studio contact details as listed on the website advising of your cancellation request.

(ii)

There will be a period of notice of 4 weeks, unless otherwise specified, from the date of cancellation request to the date of termination, during which any payments that fall due must be paid in full.

(iii)

The notice period will exclude suspension or payment break time applied to your membership.

(iv)

Any instalments/fees due at the date of termination (including instalments/fees which fall due during the notice period) will remain a debt owed to and recoverable by 20v.

(v)

You shall not consider that your membership agreement has been terminated until such time as this is confirmed in writing to you (not more than 14 days after the termination date). Termination of your membership agreement will also terminate the Direct Debit Request Authority.

(e)

Ongoing Membership Agreements:

(i)

Your contract is designated as an Ongoing Membership on the and you acknowledge that unless you provide notice of termination of your membership prior to the end of the minimum period your membership fees will continue to be deducted until you give 20v 4 weeks notice of your intent to end your membership.

(f)

Termination by 20v

(i)

20v reserves the right to terminate this membership agreement in any of the following circumstances:

 
  1. You fail to abide by any of the criteria listed in the Conditions of Entry (posted in your Studio) or the obligations listed in this agreement; or
  2. If 20v reasonably believes that you have engaged in inappropriate conduct; or
  3. The temporary or permanent closure of the Studio where a suitable replacement Studio is not available for the membership to transfer; or
  4. To protect the health and safety of you or other members.
4. MEMBERSHIP OBLIGATIONS

4.1

Advise 20v of any changes to your contact details.

4.2

Comply with all Conditions of Entry (see in Studio signage) and the guidelines in this agreement.

4.3

Pay all agreed fees, ensure sufficient funds are available to cover all fees and advise us in advance if your bank account or credit card is closed or changed.

4.4

Inform us in advance if there are any risks to your health if you participate in fitness services and if required seek approval from your Doctor or General Practitioner.

4.5

Cancel direct debit facilities in respect of your membership when this agreement expires or is terminated.

5. OVERDUE FEES & REVOCATION OF MEMBERSHIP ENTITLEMENTS

5.1

All entitlements and entry into any 20v Studio is revoked if a member’s account is in arrears in excess of $65.00.

5.2

If your automatic direct debit reverses or is returned to us by your financial institution the following process will apply:

(a)

20v will attempt to contact you about retrying the debit.

(b)

If the debit remains outstanding it will be processed within 7 days of the reversal with any reversal along with any late fees that apply.

(c)

If you fail to pay us the fees by the due date, we are entitled to refuse you entry to the Studio.

(d)

If unpaid fees remain outstanding and after attempts by us to rectify the arrears, your membership may be forwarded to a collection agency for further action.

5.3

20v reserves the right to vary the process set out in this clause 4 by providing you with one month advance written notice of any changes.

6. MEMBERSHIP FREEZE

6.1​

Membership can be paused for 4 weeks at no charge; anything longer than 4 weeks incurs a fee of $7 per week. Memberships cannot be paused for more than 12 weeks within a calendar year.

6.2

Memberships are entitled to session bank. – If a weekly session is missed it will go into a session bank where you can have up to 3 sessions banked for a basic membership and up to 6 sessions booked for an advantage membership. Banked sessions can be transferred to family and friends or used by yourself. A membership bank is forfeited upon membership cancellation. 

6.3

If your membership is frozen, your Studio access and other membership entitlements are also frozen until such time as you remove your membership freeze.

6.4

Membership pause period does not count towards the membership minimum term. Any pauses will extend the duration of your minimum term by the same duration of your pauses in total.

7. TRANSFER OF MEMBERSHIP BY THE MEMBER

7.1

You may transfer your membership in the following circumstances at 20v’s reasonable discretion:

(a)

the membership is a 12 month or greater, direct debit membership; and

(b)

the membership is within the Minimum Term; and

(c)

the person you are transferring the membership to is a non-member of 20v and has not been a member of 20v in the past 3 months.

7.2

Upon transfer the new member will be required to pay a fee of $99.00 for membership set-up.

7.3

Transferees of a membership are subject to the same 20v membership terms and conditions as the transferor.

8. PAYMENT POLICY 

8.1

Payment for casual sessions needs to be in full before the session starts 

8.2

Packages need to be paid for in full at time of purchase 

8.3

We accept payments by all major credit cards 

8.4

Memberships are to be paid by direct debit at the agreed instalment amount at the agreed payment frequency until membership is terminated in accordance with this agreement should there be any arrears in payments the member authorises 20v to debit the outstanding balance in order to bring the account up to date. 

8.5

Membership payments that are unpaid on their due date will incur a $10 dishonour fee every failed attempt to process the membership payment.  

8.6

Members can not train with an outstanding invoice and need to settle amounts owed before training recommences.  

9. PRIVACY & DATA COLLECTION POLICY 

9.1

By agreeing to these terms and conditions you grant 20v license to use data for purposes of improving our products and improving your experience. 

9.2

Personal information is only to be used by 20v and the outsourced payment provider. 20v have taken measures to protect members privacy. 

9.3

20v Studios are under constant camera surveillance for the protection of the facility and its members. CCTV footage at our facilities is done so in accordance with relevant state legislation. Any footage taken is viewed only by 20v staff for the purposes of monitoring our facilities and for the protection of our members. 20v reserves the right to keep and use footage for legal proceedings relating to conduct inside the studio. We are also required by law to provide copies of requested CCTV footage to police and governing bodies providing it is requested through the appropriate channels. 

9.4

We will film and take photos at our facility from time to time for advertising and promotional activities. We may use this across our social media and other platforms. By signing this agreement, you acknowledge that we have the right to use those images for business and promotional material and that they remain the property of 20v. 

10. COMPLIMENTS & COMPLAINTS 

10.1

Compliments and complaints regarding our facilities can be emailed to our client relations team. The contact details are as below: Email: hello@20v.studio ATT: Client Service Team  

11. LIABILITY AND INDEMNITY WAIVER 

11.1

If you book a session at 20v you agree to the following liability and indemnity clause: I understand that 20v training is not a substitute for medical attention, examination, diagnosis, or treatment. EMS Training classes are not recommended and are not safe under certain medical conditions outlined in section 1.  

By signing, I alone am responsible to decide whether to engage in classes at 20v and participation is at my own risk. I hereby agree to irrevocably release and waive any claims that I have now or may have hereafter against 20v and all related facilities and premises for any personal injury or negligence. Additionally, the facility, trainer and 20v are not in any way responsible for any loss or damage of my personal property. I will also take accountability for alerting the trainer of any injury or impairment in advance of my session. If I cause any unreasonable damage to the facility or equipment, I will be responsible for making good/ payment occurred to make good. If any of these Terms is held by a court to be unenforceable or invalid, the remaining provisions will continue in effect.