MEMBERSHIP TERMS AND CONDITIONS
- TRAINING CONTRAINDICATIONS
EMS training is highly intensive and should not be performed or undertaken in the case of the following medical conditions;
• Artificial cardiac pacemaker
• Severe circulatory disorders
• Febrile diseases, acute bacterial or viral processes
• Bleedings, haemophilia
• Liver diseases; and
• Wounds, inflammations, burns, irritations, eczemas in electrode area.
1.1. We may request you to obtain medical clearance prior to starting your training with 20v.
1.2. You must notify us of any changes to your health status before training as it may affect your training.
1.3. We reserve the right to cancel your session in the event we believe it may impact your health or safety.
1.4. You must be a minimum of 18 years of age to participate in EMS training, unless otherwise approved by 20v.
SESSIONS, PACKAGES & MEMBERSHIP
2.1. As a Client of 20v you are entitled to a training session with a certified 20v EMS trainer for the duration of time and number of sessions as per your selected package or membership.
2.2. Training sessions can be booked in person at our studio, over the phone or on our website. All bookings are subject to approval, we reserve the right to reject or change your booking by providing you reasonable notice.
2.3. All pre-paid sessions must be used within the specified period from the date of purchase. All unused sessions will be forfeited on expiry date.
2.4. Every possible effort will be made to deliver classes and services on time as advertised.
2.5. The schedule is subject to change or cancellation without notice. We will credit classes that are late, changed or cancelled by us.
2.6. We reserve the right to refuse entry at any time and cancel memberships.
2.7. All Memberships and packages are not transferrable, they are personal.
2.8. Personal Trainers are staff of 20v. Only 20v staff can operate within 20v facilities. No client is allowed to bring a third-party trainer into our facilities at any time
- CANCELLATION POLICY
3.1. You are entitled to reschedule your session no later than 24 hours before the start time.
3.2. Cancellations within 24 hours will incur a 50% cancellation fee.
3.3. No shows incur 100% cancellation fee.
3.4 You must cancel through your online account.
3.5 All memberships have a 4-week cancellation policy.
3.5. Membership can be paused for 4 weeks at no charge; anything longer than 4 weeks incurs a fee of one session. Memberships cannot be paused for more than 12 weeks within a calendar year.
3.6. Memberships are entitled to session bank. – If a weekly session is missed it will go into a session bank where you can have up to 3 sessions banked for a basic membership and up to 6 sessions booked for an advanced membership. Banked sessions can be transferred to family and friends or used by yourself. A membership bank is forfeited upon membership cancellation.
3.7. Memberships are automatically renewed on the anniversary date of membership unless notice is given in accordance with clause 3.5.
- PAYMENT POLICY
4.1. Payment for casual sessions needs to be in full before the session starts
4.2. Packages need to be paid for in full at time of purchase
4.3. We accept payments by all major credit cards (AMEX, Visa, Master, UnionPay)
4.4. Memberships are to be paid by direct debit at the agreed instalment amount at the agreed payment frequency until membership is terminated in accordance with section 3. Should there be any arrears in payments the member authorises the outsourced payment provider to debit the outstanding balance in order to bring the account up to date.
4.5 Membership payments that are unpaid on their due date will incur a $10 dishonour fee every failed attempt to process the membership payment.
4.6 Members can not train with an outstanding invoice and need to settle amounts owed before training recommences.
- PRIVACY & DATA COLLECTION POLICY
5.1. By agreeing to these terms and conditions you grant 20v license to use data for purposes of improving our products and improving your experience.
5.2. Personal information is only to be used by 20v and the outsourced payment provider. 20v have taken measures to protect members privacy.
5.3. 20v Studios are under constant camera surveillance for the protection of the facility and its members. CCTV footage at our facilities is done so in accordance with relevant state legislation. Any footage taken is viewed only by 20v staff for the purposes of monitoring our facilities and for the protection of our members. 20v reserves the right to keep and use footage for legal proceedings relating to conduct inside the studio. We are also required by law to provide copies of requested CCTV footage to police and governing bodies providing it is requested through the appropriate channels.
5.4. We will film and take photos at our facility from time to time for advertising and promotional activities. We may use this across our social media and other platforms. By signing this agreement, you acknowledge that we have the right to use those images for business and promotional material and that they remain the property of 20v.
- COMPLIMENTS & COMPLAINTS
6.1. Compliments and complaints regarding our facilities can be emailed to our client relations team. The contact details are as below: Email: email@example.com ATT: Client Service Team
- LIABILITY AND INDEMNITY WAIVER
7.1. If you book a session at 20v you agree to the following liability and indemnity clause: I understand that 20v training is not a substitute for medical attention, examination, diagnosis, or treatment. EMS Training classes are not recommended and are not safe under certain medical conditions outlined in section 1. By signing, I alone am responsible to decide whether to engage in classes at 20v and participation is at my own risk. I hereby agree to irrevocably release and waive any claims that I have now or may have hereafter against 20v and all related facilities and premises for any personal injury or negligence. Additionally, the facility, trainer and 20v are not in any way responsible for any loss or damage of my personal property. I will also take accountability for alerting the trainer of any injury or impairment in advance of my session. If I cause any unreasonable damage to the facility or equipment, I will be responsible for making good/ payment occurred to make good. If any of these Terms is held by a court to be unenforceable or invalid, the remaining provisions will continue in effect.
I have carefully read and fully understand and agree to the above terms of this Liability Waiver Agreement.