Membership Terms and Conditions
EMS training is highly intensive and should not be performed or undertaken in the case of the following contraindications:
· Artificial cardiac pacemaker;
· Severe circulatory disorders;
· Febrile diseases, acute bacterial or viral processes;
· Bleedings, haemophilia;
· Liver diseases; and
· Wounds, inflammations, burns, irritations, eczemas in electrode area.
1.1 We may request you to obtain medical clearance prior to starting your training with 20v
1.2 Please advise us of any changes to your health status as it may affect your training.
1.3 We reserve the right to cancel your session in the event we believe it may impact your health or safety.
2. SESSIONS AND PACKAGES
2.1 As a Client of 20v you are entitled to a training session with a qualified 20v Instructor for the duration of time and number of sessions as per your selected package or membership.
2.2 Training sessions can be booked in person at our studio, over the phone, on our website or via our app. All bookings are subject to approval, we reserve the right to reject or change your booking by providing you reasonable notice.
2.3 All pre-paid sessions must be used within the specified period from the date of purchase. All unused sessions will be forfeited on expiry date.
2.4 Every possible effort will be made to deliver classes and services on time as advertised.
2.5 The schedule is subject to change or cancellation without notice. We will credit, classes that are late, changed or cancelled by us.
2.6 We reserves the right to refuse entry at any time and cancel memberships.
3. CANCELLATION POLICY
3.1 You are entitled to reschedule your session no later than 24 hours before the start time.
3.2 Cancellations within 24 hours will incur a 50% cancellation fee. Members are allowed one free cancellation per quarter.
3.3 No shows incur 100% cancellation fee
3.4 You must cancel through your online account (via our website or app).
3.5 All memberships have a 4-week cancellation policy
3.6 Membership can be suspended for 1 month at no charge, anything longer than a month incurs a fee of one session
3.7 Memberships are entitled to session bank. If you miss your weekly session it will go into a session bank where you can have up to 3 sessions banked. Banked sessions can be transferred to family and friends through the App.
4. PAYMENT POLICY
4.1 Payment for casual sessions needs to be in full before the session starts
4.2 Packages need to be paid for in full at time of purchase
4.3 We accept payments by all major credit cards (AMEX, Visa, Master, UnionPay)
4.4 Members paying by direct debit agree to pay the instalment amount at the agreed payment frequency until membership is terminated in accordance with section 4. Should there be any arrears in payments the member authorises the outsourced payment provider to debit the outstanding balance in order to bring the account up to date.
5. PRIVACY & DATA COLLECTION POLICY
5.1 By agreeing to these terms and conditions you grant 20v license to use data for purposes of improving our products and improving your experience.
5.2 Personal information is only to be used by 20v and the outsourced payment provider. 20v have taken measures to protect members privacy.
5.3 CCTV footage is filmed in studio, this is to be used only in accordance with safety of employees and customers.
6. LIABILITY AND INDEMNITY WAIVER
6.1 If you sign up to a session at 20v you agree to the following liability and indemnity clause: I understand that 20v training is not a substitute for medical attention, examination, diagnosis, or treatment. EMS Training classes are not recommended and are not safe under certain medical conditions outlined in section 1. By signing, I alone am responsible to decide whether to engage in classes at 20v and participation is at my own risk. I hereby agree to irrevocably release and waive any claims that I have now or may have hereafter against 20v and all related facilities and premises for any personal injury or negligence. Additionally, the facility, instructor and 20v are not in any way responsible for any loss or damage of my personal property. I will also take accountability for alerting the instructor of any injury or impairment in advance of my session. If I cause any unreasonable damage to the facility or equipment I will be responsible for making good/ payment occurred to make good.
I have carefully read and fully understand and agree to the above terms of this Liability Waiver Agreement.